Built for Behavioral Health

Develop Your Census Through Connection

Glasshouse Link delivers timely, targeted, and tracked SMS reminders that keep appointments filled, patients engaged, and revenue growing — all from one simple platform.

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GL Glasshouse Link
Today
94% Census Rate
1,247 SMS Sent
87% Open Rate
Recent Reminders
Intake — Tomorrow 9am 24hr reminder · Auto-sent
Confirmed
Group Session — 2pm Day-of reminder · Auto-sent
Delivered
Follow-up Call — Thursday 48hr reminder · Scheduled
Pending
Assessment — Friday 11am 72hr reminder · Scheduled
Pending
Census Trend

The Problem

Empty Beds Cost More Than You Think

Behavioral health facilities lose thousands in revenue every month to missed appointments, no-shows, and disengaged patients. Your team is already stretched thin — manual follow-up isn't scalable, and silence doesn't fill beds.

  • No-shows go unaddressed

    Without automated reminders, staff spend hours chasing patients who simply forgot.

  • Revenue slips through the cracks

    Every unfilled appointment is direct revenue loss — plus the downstream cost of lower census rates.

  • Patient outcomes suffer

    Missed touchpoints break continuity of care, increasing the risk of relapse and dropout.

30% of behavioral health appointments go unfilled

Industry average — facilities using proactive SMS reminders see up to
40% reduction in no-shows.

Sunrise Recovery Center
Today, 9:14 AM
Hi James — just a reminder about your intake appointment tomorrow at 9am. Reply YES to confirm or call us at (555) 012-3456.
YES
Great! We'll see you tomorrow. If anything changes, reply HELP.
Delivered · Confirmed

The Solution

SMS That Fills Beds
& Builds Trust

Glasshouse Link automates the entire reminder lifecycle — from scheduling to delivery to confirmation — so your team focuses on care, not coordination. Every message is tracked, every response is logged, and every no-show is caught before it costs you.

Timely

Automated reminders at 72hr, 48hr, 24hr, and day-of — without lifting a finger.

Targeted

Segment by care type, location, or appointment status to send the right message.

Tracked

Full delivery, open, and confirmation reporting so you know exactly what's working.

Platform Features

Everything You Need to Fill Your Census

Built for the operational reality of behavioral health — not generic SMS software bolted onto your workflow.

Automated Scheduling

Set reminder windows once. Glasshouse Link fires them automatically — 72hr, 48hr, 24hr, and same-day — without any manual work from your team.

Two-Way SMS

Patients can confirm, reschedule, or ask questions directly via text. Responses are logged and surfaced in your dashboard so nothing slips through.

Message Analytics

Track delivery rates, open rates, confirmations, and census trends in real time. Know exactly which reminder cadences are moving the needle.

Simple Setup

No complex integrations required. Connect your existing scheduling system, configure your messaging templates, and go live in under a day.

Why Glasshouse Link

What Sets Us Apart

Built for Behavioral Health

Designed with the workflows, language, and compliance needs of behavioral health facilities — not adapted from a generic CRM.

Compliance-Aware

HIPAA-aware messaging practices, opt-out management, and audit-ready delivery logs built into the platform from day one.

Measurable ROI

Facilities using Glasshouse Link report up to 40% fewer no-shows and a direct increase in monthly census revenue within the first 90 days.

White-Label Ready

Your brand, your voice. Messages go out under your facility's name and number — patients see a seamless extension of your care team.

How It Works

Up and Running in Three Steps

No lengthy onboarding. No IT tickets. Most facilities go live in under a day.

01

Connect

Link your existing scheduling system or upload your patient list. Glasshouse Link syncs appointment data automatically.

02

Configure

Set your reminder cadence, customize message templates with your facility's voice, and define confirmation workflows.

03

Convert

Watch your confirmation rates climb and no-shows drop. Track every metric in your live census dashboard.

Get Started

Ready to Fill Your Census?

Tell us about your facility and we'll show you exactly how Glasshouse Link drives results from day one.